Refund Policy
All custom pieces and select sale items are final sale and are not eligible for return.
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*If you truly have an issue with your custom piece I am more than willing to discuss it with you!
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I accept returns or exchanges on all full-priced products in their original condition, unworn and unused, within 15 days of receipt. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. Please note that the customer is responsible for all return shipping costs, and your original shipping fee is not refundable and will be deducted from the refundable amount. If you would like to make a return, please visit the
Local returns: there is no additional fee for returns that are dropped off to me personally.
I will repair or replace approved items purchased through alwaysbrie.com at no charge for up to 2 years following purchase (under all reasonable circumstance). All associated shipping charges are the responsibility of the customer.
For purchases older than 2 years, repairs will be subject to a fee assessed on a case-by-case basis depending on what is needed. We will always do our best to repair your special piece. Repairs can include re-stringing, damaged beads, clasp tarnishing, etc.
Please visit my Repairs Portal to submit a request so we can determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
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Please see Shipping Policy for shipping info or visit the FAQ page for specific questions.